At HappyT.lk, we prioritize your satisfaction and strive to ensure a smooth and timely delivery process. Please review our delivery policy below to understand how we handle the shipment of your orders.

Delivery Policy

Order Processing:

• Order Confirmation: After placing an order, you will receive an order confirmation via email and SMS. Please check your spam/junk folder if the email is not in your inbox.
• Processing Time: Orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation.
• Shipping Time: Once processed, orders typically take 5-8 business days to be delivered, depending on your location. Delivery times may vary due to factors beyond our control.

Shipping Rates:

• Standard Shipping: Shipping rates are calculated at checkout based on your location and the weight of your order.

Delivery Issues:

• Delayed or Lost Orders: If your order is delayed or lost, please contact our customer service team at [email protected]. We will investigate and work to resolve the issue promptly.
• Incorrect Address: Ensure your shipping address is correct at checkout. HappyT.lk is not responsible for orders shipped to incorrect addresses provided by the customer.

Return Policy

No Returns or Refunds:

• Final Sale: All products sold by HappyT.lk are final sale. We do not offer returns or refunds for any products.

Refunds are issued only under special circumstances. When a refund is required, the refund will be processed using the same method of original payment and credited only to the same account used for the initial payment. Please allow 7 to 14 working days for the refund to be processed.

Contact Us

For any questions or concerns regarding our delivery policy, please contact us at [email protected]. Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM (Colombo Time, Sri Lanka).

Thank you for shopping with HappyT.lk!